Payment To provide the most cost-effective and efficient means to process your orders, GetCulture™ accepts Visa, MasterCard, American Express and Discover credit cards as well as cash, check or money order on a pre-paid basis for the purchase of all cultures and other ingredients. In the event your check is returned to us for any reason, you will be charged a $25.00 Returned Check fee in addition to the original amount of the check. Orders may be shipped COD by FedEx service only.
International orders We are not exporting currently. We ship to addresses within the United States (including U.S. territories) only.
Shipping Due to temperature sensitivity of most of our products, we ship all culture orders to arrive within approximately two to five days via Federal Express or Priority Mail, seasonal weather permitting. All shipping charges are at your expense and close estimates can be given at the time of ordering. Rush orders may incur an additional charge. If extreme heat is present in the shipping and/or receiving region, priority shipping methods will be used or in some cases a shipment will not be sent until weather permits. We always strive to communicate any concerns or changes with our customers. If you place an online order on a Monday or Tuesday, your order will ship the next day. Orders placed before 2pm CST on Wednesday will be shipped Wednesday. Orders placed Wednesday after 2pm through Sunday will be shipped the following Monday or Tuesday. If you have special circumstances or require expedited shipment, please call us.
Wrong Address Correct addresses minimize delays and additional costs in shipments. If there is a wrong address given, it is the customer’s responsibility to assume any additional shipping charges. The customer is also responsible for accepting the product if delivery is delayed. If applicable, please provide a P.O. Box if Priority Mail shipment is requested, and a physical address for all other methods of shipment. Shipments sent via UPS or Federal Express can not be delivered to a P.O. Box.
Damaged Shipment We strive to ensure that your product arrives to you in good form. However, in the case of a damaged or midhandled shipment, please contact us immediately at 608-268-0462 so that we can investigate and do what we can to fix the issue.
Privacy Your privacy is important to us. Any personal information collected by GetCulture/Dairy Connection Inc is used solely for the purpose of our business activities with you. We will never provide this information to any other party.
Product Quality Guarantee If you are not satisfied with the quality of our product please contact us immediately. We are happy to work with you to resolve a quality or application issue. GetCulture/Dairy Connection Inc. takes no responsibility for damage or liability caused by use of our product in other products. We can only guarantee the quality of our products once they leave our facilities. It is up to you to assure that they are received and handled in a quality manner. GetCulture/Dairy Connection Inc. takes no responsibility for quality issues arising from products sold and distributed that are in the original manufacturer’s packaging. Always use a safe and sanitary method of dispensing cultures and other ingredients. Cultures are packaged by the manufacturer such that the contents are intended to be used entirely. It is recommended to pour contents into measuring device and never insert anything into the package. GetCulture/Dairy Connection Inc. takes no responsibility for any quality issues when only a portion of the original packaged amount of product is used. It is the Buyer’s responsibility if the entire contents are not used in a single batch.
Return Policy Due to the nature of our products, we are unable to accept ingredient returns as we cannot resell these items because of risk of contamination and mishandling.
