Shipping Questions

When will my order be shipped?

We ship as soon as possible, but in the warmer months we ship only on Monday, Tuesday and Wednesday to avoid having your highly perishable product sit over the weekend while in transit. If you place an online order on a Monday or Tuesday, your order will ship the next day. Orders placed before 1pm CST on Wednesday will be shipped Wednesday. In warmer months, orders placed Wednesday after 1pm through Sunday will be shipped the following Monday or Tuesday. In cooler months, we may ship on Thursday and Friday, which we assess on a case-by-case basis. Please watch your email for a shipping notification to know when your order is on the way. If you have special circumstances or require expedited shipment, please call or email us.

How is my shipping cost calculated?

Most of our shipments travel via US Postal Service Priority Mail service, which nearly always gets to you within 2-3 days; addresses that are very rural or particularly far-flung from Wisconsin may take 4-5 days. USPS Priority service, which is faster than first-class and offers package tracking & insurance, helps us ensure that your product arrives in good shape. We take advantage of USPS Priority Flat Rate shipping values whenever possible. The majority of our shipments will fit in either a small or medium flat-rate box and will cost between $7.95-$9.95. Longer or bulky items that will not fit into a flat rate box are charged by weight/dimension as well as distance from Wisconsin. We also offer expedited/guaranteed FedEx delivery services where available. Upon checkout, our website will offer you various shipping options and rates based on the items in your cart.

It's been a long time and my order hasn't arrived. What should I do?

Call or email us! There may have been a delay in your shipment, either here or in transit, and we can find out what’s going on for you. Please note that we make every effort to contact you immediately if there is a problem. Please be sure your shipping and contact information is accurate.

I live 1000 or more miles from your location in Madison, Wisconsin. Why won't you ship my perishable product via UPS Ground or FedEx Ground service in the summer?

Most of the perishable products we sell are sensitive to high temperatures, though they will travel well in ambient temperatures (60-90 degrees F) for about two to three days – four days is pushing it, depending on the product and if it’s very hot outside. If you live in one of the following states, it will generally take three to four days to reach you via ground service: AK, AL, AZ, CA, CO, CT, DE, FL, HI, ID, MA, ME, MT, NM, NV, OR, RI, TX, UT, VT, WA, WY.

Why don't you ship my order with ice packs?

Ice packs melt quickly, are expensive and add a lot of weight to your package, thus making shipping & handling more expensive. After 20 years of shipping cultures, rennet and lipase all over the country, we have learned that it’s generally more cost-efficient for our customers to have their items in transit for less time than it is to use ice packs. That said, if you would like an ice pack, just let us know!

Do you ship internationally?

We do not ship outside of the United States at this time.

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