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Home :: General Questions

General Questions

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How do I get classified as a Commercial customer?

I'm new to cheese-making/yogurt-making. What do I need to get started?

Your website says you are temporarily out of stock of something that I need -- how long before I can get it?

Do you offer volume discounts?

Do you have a minimum order?

Can I order a gift certificate for someone?

What in the world is a DCU?

Can you tell me more about your kosher certification and products?


How do I get classified as a Commercial customer?

Fill out the online Commercial Request form – we will assess your application and determine whether your business fits the Dairy Connection definition of Commercial. For details about our criteria, please read the top of the online application form. We aim to contact you as soon as possible regarding your request, but if you haven’t heard from us regarding the status of your application in more than a few days, please feel free to call us.

I'm new to cheese-making/yogurt-making. What do I need to get started?

There is a short and a long answer to this question. In short: the right bacteria and good quality milk. Cheesemaking is both subjective as art and objective as a science. If you are interested in learning everything you need to know, we highly recommend the books “The Cheesemaker’s Manual” by Margaret Morris or "Mastering Artisan Cheesemaking" by Gianaclis Caldwell. You can find these and other books for sale in the Books section of our website, or you may be able to find one at your local library. In addition, please visit our Resources page, which has links to lots of valuable information and recipes. You may also find what you are looking for in our other FAQ sections. And, as always, if you need more information or have problems just give us a call!

Your website says you are temporarily out of stock of something that I need -- how long before I can get it?

We work hard to gauge our inventory so that this doesn’t happen, but periodically events beyond our control will affect our stock levels. It could be just a day or two, or it may be weeks before we can get something in. If you need a specific date, please feel free to call us and we will make our best estimate on that particular product. In addition, there may be an acceptable substitute for the product you are trying to order – if so, we will let you know.

Do you offer volume discounts?

Yes we do! We encourage you to take advantage of our volume discount program. If your total purchase (pre-tax and before shipping and handling cost) is more than $300, a 5% discount will be applied to your purchase. Volume discounts available to our customers are:

Orders greater than $300 = 5% off

Orders greater than $750 = 10% off

Orders greater than $1500 = 15% off

Orders greater than $2000 = 20% off

Do you have a minimum order?

No.

Can I order a gift certificate for someone?

Yes, you can! Call us and we’ll set it up for you.

What in the world is a DCU?

This is a somewhat confusing concept to grasp.

A DCU is a proprietary measurement which is neither a weight nor a volume. Instead, it is a measure of the bacterial activity contained within the entire packet, since creameries and commercial cheesemakers use these packets in their entirety. A 25-DCU packet of a given lot today could weigh, for example, 6 grams, but tomorrow's lot with the same DCU value could weigh 5.5 grams. The entire packet as a whole will have a consistent total amount of activity. Home and hobby cheesemakers usually only need a very small portion of the packet and must slightly over-inoculate anyway; therefore, this DCU measurement and its subtle variability between lots does not really apply to home cheesemakers. This slight shift will not affect a home cheesemaker's batch. Since we do not break down most of our commercial-sized packets for home use (this saves everyone a lot of money), DCUs can be confusing to the home user. In addition, it is difficult to say exactly how far a given packet will go, since different types of cheeses and different batch sizes have different inoculation rates.

So, how can you figure out how many batches of cheese you'll get from a given packet size? It really depends on the culture, but in general the home user can usually expect to get at least (20) 2-gallon batches out of a 50-DCU packet (again, there is still the variable of which kind of cheese you are making. We offer this as a general approximation for many cheese types and a common batch size).

Can you tell me more about your kosher certification and products?

Please visit our Kosher FAQ page to learn more about our kosher products.