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Sarah Vogeley

"We use Dairy Connection for all our cheese and yogurt making needs. Great service and prices! Thank you DCI."

Elizabeth Rich

"Thank you for the great service and great product. My order arrived very quickly, and I really appreciated the personal service I received."

Marcie McBee

"Great source for cultures."

Home :: About Us

About Us

Welcome to GetCulture™, the new online retail store of Dairy Connection Inc.™. GetCulture™ was specially designed to serve the needs of home and hobbyist cheese and yogurt makers, while parent company Dairy Connection Inc.™ will continue to serve clients at a commercial or distributor level. If you have ordered from www.DairyConnection.com in the past, your former log-in and password will still work at www.getculture.com. 

GetCulture™ and Dairy Connection operate under one big roof in the heart of cheese country, in Madison, Wisconsin. Dairy Connection Inc.™ started in 1999 as an ingredient solution for cheesemakers and fermented-milk producers at the specialty, artisan, farmstead, small creamery and hobbyist levels. Founders Cathy and Dave Potter saw a need to serve this important market and partnered with large international dairy-ingredient companies to better service customers who required smaller quantities of cultures, coagulants and other ingredients. Late in 2012, the Potters launched GetCulture online and plan to open a brick-and-mortar retail store for hobbyists in Madison in early 2013.

The GetCulture™ website includes a wide variety of cultures, coagulants, flavor enzymes and other ingredients needed to make all the different types of American and specialty cheeses as well as fermented milks such as yogurt, kefir and sour cream. GetCulture™ staff are available to answer any questions and to take your order by phone during regular business hours, Central Time Zone: 608-268-0462 or by email: info@getculture.com. In addition, Frequently Asked Questions and Resource areas are always available for your reference on this website. Below you will find some additional information that you may find helpful.

The GetCulture™/DCI team hopes to become an important part of your home or hobby creamery. We welcome your comments and suggestions and look forward to doing business with you.

General Information

Contact Us
Phone: 608-268-0462
Fax: 608-242-9036
Email: info@getculture.com
Address: 501 Tasman St., Madison, WI 53714

If you live in the Madison, Wisconsin area, come visit our new retail store! GetCulture's new brick-and-mortar store is located at 501 Tasman St. in Madison. Click here to see a map of our location. Store hours are Wednesday through Friday from 10:00 - 6:00 and Saturdays from 10:00 - 2:00.

Payment To provide the most cost-effective and efficient means to process your orders, GetCulture™ accepts Visa, MasterCard, American Express and Discover credit cards as well as cash, check or money order on a pre-paid basis for the purchase of all cultures and other ingredients. In the event your check is returned to us for any reason, you will be charged a $25.00 Returned Check fee in addition to the original amount of the check. Orders may be shipped COD by FedEx service only.

International orders We are not exporting currently. We ship to addresses within the United States (including U.S. territories) only.

Shipping  Due to temperature sensitivity of most of our products, we ship all culture orders to arrive within two to four days via Federal Express, UPS or Priority Mail, seasonal weather permitting. We ship perishable product on Monday thru Wednesday to assure timely delivery. All shipping charges are at your expense and close estimates can be given at the time of ordering. Rush orders may incur an additional charge. If extreme heat is present in the shipping and/or receiving region, priority shipping methods will be used or in some cases a shipment will not be sent until weather permits. We always strive to communicate any concerns or changes with our customers.

Wrong Address  Correct addresses minimize delays and additional costs in shipments. If there is a wrong address given, it is the customer’s responsibility to assume any additional shipping charges. The customer is also responsible for accepting the product if delivery is delayed. If applicable, please provide a P.O. Box if Priority Mail shipment is requested, and a physical address for all other methods of shipment. Shipments sent via UPS or Federal Express can not be delivered to a P.O. Box.

Damaged Shipment  We strive to ensure that your product arrives to you in good form. However, in the case of a damaged or midhandled shipment, please contact us immediately at 608-242-9030 so that we can investigate and do what we can to fix the issue.

Privacy  Your privacy is important to us. Any personal information collected by GetCulture/Dairy Connection Inc is used solely for the purpose of our business activities with you. We will never provide this information to any other party. We do keep credit card information on file for facilitating future orders. 

Product Quality Guarantee  If you are not satisfied with the quality of our product please contact us immediately. We are happy to work with you to resolve a quality or application issue. GetCulture/Dairy Connection Inc. takes no responsibility for damage or liability caused by use of our product in other products. We can only guarantee the quality of our products once they leave our facilities. It is up to you to assure that they are received and handled in a quality manner. GetCulture/Dairy Connection Inc. takes no responsibility for quality issues arising from products sold and distributed that are in the original manufacturer’s packaging. Always use a safe and sanitary method of dispensing cultures and other ingredients. Cultures are packaged by the manufacturer such that the contents are intended to be used entirely. It is recommended to pour contents into measuring device and never insert anything into the package. GetCulture/Dairy Connection Inc. takes no responsibility for any quality issues when only a portion of the original packaged amount of product is used. It is the Buyer’s responsibility if the entire contents are not used in a single batch.

Return Policy  Due to the nature of our products, we are unable to accept ingredient returns as we cannot resell these items because of risk of contamination and mishandling.